Sunday 31 January 2016

Sitecore Hackathon 2016! CSR Chat Module.



Sitecore Hackathon was a great experience, what a joy!

During the Sitecore Hackathon 2016; I and my colleagues Ahmed and Murad we build a sitecore module that can be installed over habitat solution. It really was challenge. 



In 24 hour we built a full functional sitecore module, I will explain our module from a business objectives and the architecture and in later posts I will dive deep in the module.

Our module called “CSR Chat “or customer service representative chat module which facilitate the communication between customers and support people.

The main idea is for the module is to help facilitating the communication between customers and producers in an easy way. 

CSR chat consist of the following parts:

  • Chat slide window customer side.
  • SPEAK application on the support people side under sitecore.
  • Mongo databases to save the chat conversations.

    The following screen shot show the architecture design for our module:



    The following are the link for the video demo for the module: 

3 comments:

Unknown said...

How many people actually took part that day? Looks like you guys really tackled some cool stuff and you have really laid it out clear for us. The diagram is spot on, thanks for keeping us in the loop. Let us know of further developments down the road. I am hoping that your next training is when I am home from work.

Lucius Cambell @ Skild

Unknown said...

Very nice... Can I have this package and documentation? please

Mohammed Syam said...

I will add it to sitecore marketplace very soon!

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